How will I receive my orders?
Once your orders and payments are fully processed, we pack
your items for shipping. This is done with special care, so
that you receive your order in perfect condition. Our couriers
deliver these items at the address submitted by you while
filling up the online order form.
What
is Billing Address?
The address where you want to receive your bill is called
the Billing Address. It could be your home or office.
What is Delivery
Address?
The address where you want the goods to be sent. It can
be either to you or to any body you desire.
We accept and ship orders all over the world but there are
few titles which can only be sold and shipped to SAARC countries
i.e. India, Pakistan, Sri Lanka, Nepal, Bhutan, Bangladesh,
Maldives and Afghanistan.
What is shipping
time?
Shipping time is the time taken to deliver your order at
your shipping address, after the order has been shipped.
It depends on where you stay.
Do I pay any
shipping charges?
You pay shipping charges as applicable to your order as
per our shipping charge table.
Where does Vanish
Books deliver orders?
We accept and ship orders all over the world.
When do I actually
receive my order?
It depends on the availability of items you order, the time
taken by your payments to reach us and the shipping method
you select.
Many items shown in our site are available with us but some
time it takes 4 to 5 business days to procure these books.
As soon as we receive the book and if till then your payment
is realized then the books are sent to our dispatch department
where it is packed very carefully and sent to you through
our official courier.
What if my order
includes several items with varying availability?
In this case, you can instruct us to Wait till all items
become available before shipping (minimizes shipping cost).
While opting for this you naturally save yourself from recurring
shipping cost. Or Ship items, as they become available (at
extra shipping cost). In this case every individual item
is shipped separately. Naturally, this method involves multiple
shipping and consequently recurring shipping costs.
Please Note: We will make every effort to send similarly
available items together, though we cannot guarantee it.
We may occasionally send your items in separate boxes even
if you choose to wait until all items are available. This
will not affect your shipping charge.
How do I know
if my order has been shipped?
We will send you an e-mail as soon as your order is shipped
out. This will also inform you about your order as well
as when you can expect your order to arrive at your shipping
address.
Can I track my orders?
Yes you can. We have an option on our website where you
can track your order.
How do I track
my order?
You can track your order by using your Order number.
Can I return
wrongly shipped items?
Yes. We take great care to check and recheck your order
items before we ship them to you. However, if you ever get
a wrong item, then please login to your account and go to
your account and select the service “Post a Feed Back”
and send us a mail regarding the fault, Intimating us the
Order number. We will then direct our courier to deliver
the correct item at your shipping address as well as collect
the wrongly sent item at the time of delivery.
How are books priced at Vanish
Books?
Books are priced at the same rate which is decided by the
publisher.
What shipping
rates are charged in case of bulk orders? New
Upon completion of your order, an estimated shipping cost
is added to your subtotal. When your order is pulled, it
is weighed and the actual shipping cost is then calculated.
If an adjustment needs to be made to your order total, it
is done at this time and your credit card is also adjusted
up or down accordingly. At the point of shipping you will
receive an email which details the order totals.
Can I Cancel my Order?
Yes you can cancel your order by sending us an email and
intimating the Order number and reason for cancellation.
On receiving this email we will cancel your order and refund
back your money in your account.
| What is Processing Fee? |
| "Processing fees is applied on foreign books from the publishers. The amount for which may go upto 25%" |
Please Note: Order cannot be cancelled after it has been
despatched from our office.
For any other Query/Complaint/Suggestion
please feel free to mail us at service@vanishbooks.com |
